BROMO TUMPAK SEWU TOUR

Day 1

07:00 AM – Leave the hotel and head to Tumpak Sewu

10:00 AM – Arrive at Tumpak Sewu; a local guide will take you to the Panorama Viewpoint, about 300 meters from the parking area

10:30 AM – Trek down to the base of the waterfall – the stairs are steep and exciting, so get ready for a bit of an adrenaline rush!

01:00 PM – Head back to Malang

04:00 PM – Arrive back at the hotel

Day 2

12:00 AM – Depart for Mount Bromo by regular car

02:00 AM – Switch to a 4WD jeep

02:30 AM – Ride to the Sunrise Viewpoint and enjoy the breathtaking panorama of Mount Bromo

03:30 AM – Watch the sunrise and take in the amazing views of Mount Bromo and Mount Semeru — don’t forget to snap some photos!

06:00 AM – Continue to the Sea of Sand

07:00 AM – Start the hike to Mount Bromo – it’s about 2 km and takes around 1.5 hours

09:00 AM – Return to the parking area

10:00 AM – Head back to the hotel

01:00 PM – Drop-off at the hotel — tour ends

1. General Policy

mtbromotour.com is a travel agency company that offers and sells tour packages through its official website at https://mtbromotour.com/ (“Website”). Throughout these Terms & Conditions, mtbromotour.com shall be referred to as “we”, “us”, or “our”.

By accessing, browsing, using, or making a booking through our Website or any of our booking channels, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

We reserve the right to amend, modify, update, or remove any part of these Terms & Conditions at any time without prior notice. Any changes shall become effective immediately upon publication on our Website.

2. Customer Age Policy

The participant age categories for our tour packages are as follows:

Infant/Baby: 0 – 2 years old

Child: 3 – 5 years old

Adult: 6 years old and above

Participant age shall be calculated based on the departure date of the tour.

Different prices, facilities, seating arrangements, and accommodations may apply according to the participant’s age category and specific package conditions.

3. Reservation Policy

Customers are required to provide complete, accurate, and valid information when making a reservation.

mtbromotour.com shall not be responsible for booking failures, service disruptions, losses, or additional costs resulting from incorrect, incomplete, or outdated information provided by customers.

A reservation shall only be considered confirmed after payment has been successfully received and verified according to the applicable payment terms.

To make a reservation, customers must be at least eighteen (18) years old or have the consent and authorization of a legal guardian.

Customers accept full financial responsibility for all transactions made under their name or account.

4. Payment Policy

Customers must make payment according to the exact amount stated in the booking confirmation or package details.

All payments must be completed before the specified payment deadline. Failure to complete payment may result in automatic cancellation of the reservation without prior notice.

Package prices do not include transaction fees unless otherwise stated.

The following fees may apply:

Credit/Debit Card Payments: Additional charge of 3.2% of the total transaction value.

Bank Transfer Payments: Administrative fee of IDR 7,000 per transaction.

Any local or international bank transfer charges imposed by financial institutions shall be borne by the customer.

mtbromotour.com shall not be liable for losses resulting from unauthorized use, fraud, or misuse of payment methods.

5. Cancellation & Refund Policy

Cancellations made within twelve (12) hours of booking or before 6:00 PM (WIB, UTC+7) on the same day of booking are eligible for a full refund.

Cancellations made after twelve (12) hours from the booking time or after 6:00 PM (WIB, UTC+7) on the booking date are non-refundable, regardless of the reason.

If mtbromotour.com cancels a tour due to operational reasons or Force Majeure events, customers may be eligible for a partial refund. The refund amount and procedure will be communicated within seven (7) days of the cancellation notice.

Customers who fail to attend the tour without prior notification (“No Show”) shall not be entitled to any refund.

Refund processing times may vary depending on the payment method and the policies of the relevant financial institutions.

6. Unused Services

Any services included in the tour package but not used by the customer during the tour shall be non-refundable, non-transferable, and may not be exchanged for cash, credits, or alternative services.

7. Changes, Rescheduling & Transfer of Booking

Customers may request a rescheduling of their departure date no later than seven (7) days before departure.

Rescheduling requests submitted less than seven (7) days before departure may be declined.

Customers may transfer their booking to another participant by providing written notice at least three (3) days before departure.

Replacement participants must meet all applicable travel requirements and provide all required information and documentation.

Additional fees may apply depending on supplier policies and operational requirements.

8. Pricing Policy

All prices displayed on the Website, quotations, brochures, advertisements, and promotional materials are subject to change without prior notice.

Price adjustments may occur due to:

Currency exchange rate fluctuations

Fuel surcharge increases

Transportation cost increases

Hotel or supplier rate changes

Government taxes and fees

Operational cost increases

Other factors beyond our reasonable control

Foreign visitors may be subject to different entrance fees or tourism taxes as imposed by local authorities or attraction management.

9. Package Inclusions & Exclusions

Tour packages include only the services, facilities, and items explicitly listed in the package description.

Any services, entrance fees, activities, meals, beverages, transportation, accommodation upgrades, personal expenses, or other items not specifically stated as included shall be considered excluded and may incur additional charges.

Customers are responsible for reviewing package details carefully before making a booking.

10. Limitation of Liability

mtbromotour.com shall not be held responsible or liable for:

Personal injury, illness, accidents, disability, or death occurring during the tour.

Loss, theft, or damage to personal belongings.

Delays, cancellations, or itinerary changes caused by Force Majeure events.

Service failures, negligence, or actions of third-party suppliers, including airlines, hotels, transportation providers, restaurants, attraction operators, and other vendors.

Customer negligence or failure to follow instructions provided by guides, drivers, coordinators, or local authorities.

Additional expenses arising from circumstances beyond our reasonable control.

Participation in any tour is undertaken at the participant’s own risk.

11. Travel Documents

Customers are solely responsible for obtaining and carrying all required travel documents.

International travelers must possess:

A passport valid for at least six (6) months from the date of travel.

A valid visa, if required.

Any permits, vaccination certificates, or supporting documents required by relevant authorities.

Failure to provide valid travel documents may result in denied participation without entitlement to any refund.

12. Accommodation, Meals & Itinerary

Accommodation is generally provided on a twin-sharing basis (one room for two persons) unless otherwise specified.

mtbromotour.com reserves the right to substitute hotels, accommodations, or room types with alternatives of a similar standard when necessary.

Meals included in the package shall be provided at selected restaurants according to standard menus.

Additional food, beverages, special menu requests, or personal orders shall be charged directly to the customer.

Tour itineraries may be adjusted due to:

Traffic conditions

Weather conditions

Transportation schedule changes

Attraction closures

Safety considerations

Operational requirements

Any adjustments will be made with the intention of maintaining the overall quality and safety of the tour experience.

13. Travel Insurance

Travel insurance is not included in any of our tour packages unless expressly stated otherwise.

Customers are strongly encouraged to purchase comprehensive travel insurance covering:

Medical expenses

Personal accidents

Trip cancellation

Travel delays

Loss or damage of baggage

Emergency evacuation

Customers are responsible for ensuring that their insurance coverage is valid for the destination and activities involved in the tour.

14. Photo & Video Documentation

During the tour, mtbromotour.com may take photographs, videos, drone footage, or other forms of documentation involving participants as part of the tour activities.

By participating in any tour organized by mtbromotour.com, participants grant mtbromotour.com the right to use, reproduce, edit, publish, distribute, display, and share any photographs, videos, or visual materials taken during the tour for promotional, marketing, advertising, social media, website, brochure, catalog, portfolio, and other business-related purposes without prior notice or compensation.

All photographs and videos documented during the tour may automatically be used by mtbromotour.com as promotional and marketing materials across various online and offline media channels.

mtbromotour.com agrees to use such documentation responsibly and solely for lawful business purposes.

Participants who do not wish to appear in promotional materials must notify mtbromotour.com in writing before the tour commences. While reasonable efforts will be made to accommodate such requests, complete exclusion from group photographs or public documentation cannot be guaranteed.

15. Special Requests

Special requests including but not limited to:

Hotel upgrades

Room preferences

Dietary requirements

Additional transportation

Private arrangements

Customized activities

may be accommodated subject to availability and operational feasibility.

All special requests should be submitted during the booking process or no later than three (3) days before departure.

mtbromotour.com reserves the right to decline any request that cannot reasonably be fulfilled.

16. Force Majeure

mtbromotour.com shall not be liable for any delay, interruption, cancellation, modification, or failure to perform its obligations due to circumstances beyond its reasonable control.

Force Majeure events include, but are not limited to:

Natural disasters

Earthquakes

Floods

Volcanic eruptions

Landslides

Tsunamis

Epidemics or pandemics

Government restrictions

Political unrest

Riots

Demonstrations

Acts of terrorism

War or military actions

Embargoes and sanctions

Labor strikes

Airline, hotel, or supplier insolvency

Severe weather conditions

Transportation disruptions

Utility or communication failures

Any other unforeseen events beyond reasonable control

In such circumstances, mtbromotour.com reserves the right to modify, postpone, reschedule, or cancel services without liability for any direct or indirect losses.

17. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Indonesia.

Any dispute arising out of or relating to these Terms & Conditions shall first be resolved through good-faith negotiations between the parties.

If a resolution cannot be reached amicably, the dispute shall be submitted to the competent courts of the Republic of Indonesia.

18. Contact Information

mtbromotour.com

Website: https://mtbromotour.com/

Email: info@mtbromotour.com

Phone / Whatapp : +6285233215050

By making a reservation, payment, or participating in any tour organized by mtbromotour.com, customers acknowledge that they have read, understood, and agreed to these Terms & Conditions in their entirety.

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